SMS Terms of Service

We ask them verbally.

We verbally ask customers for their consent to receive SMS messages as a method of communication. This opt-in allows us to send important updates, such as support ticket confirmations, service notifications, or follow-ups, directly to their mobile device. By obtaining verbal consent, we ensure that the customer is aware of and agrees to receive messages via SMS, in compliance with communication and privacy guidelines.

In addition to the Opt-In Method update, we also need to include the Opt-Out Instructions and Standard Messaging Disclosures on your website to ensure full TCR compliance.

 

Opt-Out Instructions

You can opt out at any time by replying “STOP” to any SMS message. Alternatively, you may contact us directly at 213-985-4441 or info@DirectedLINK.com

 

Standard Messaging Disclosures

•                    Message and data rates may apply.

•                    You can opt out at any time by texting “STOP.”

•                    For assistance, text “HELP” or visit our Privacy Policy: https://directedlink.com/pages/privacy-policy/ ,https://directedlink.com/pages/terms-of-use

•                     Message frequency may vary depending on the service.

Protection of SMS Data

DirectedLINK employs industry-standard security measures to protect SMS data from unauthorized access, disclosure, alteration, or destruction. We are dedicated to ensuring the confidentiality and integrity of your SMS communications.

SMS consent is not shared with third parties.

 

Disclosure of SMS Data

DirectedLINK does not disclose SMS contact or content data to third parties unless:

•                    Required by law

•                    Necessary to protect the rights, property, or safety of [Organization Name], its users, or others

•                    Your Rights

User rights/You have the right to:

Access, correct, or delete your SMS contact or content data, except where retention is required by law

For assistance or to exercise your rights, please contact us at info@directedlink.com

 

Retention Policy

We will only retain your personal data for as long as necessary to fulfill the purposes we collected, including the purposes of satisfying any legal, accounting, or reporting requirements. When deciding what the correct time is to keep the data, we look at its amount, nature and sensitivity, potential risk of harm from unauthorized use or disclosure, the processing purposes, if these can be achieved by other means, and legal requirements.

For tax purposes, the law requires us to keep basic information about our customers (including Contact, Identity, Financial and Transaction Data) for six years after they stop being customers.

In some circumstances, we may anonymize your personal data for research or statistical purposes, in which case we may use this

information indefinitely without further notice to you.